Support

We're happy to help.

Questions about JOL, your account, a subscription, or your child's data? Just reach out.

support@jol-kids.com · we usually reply within 2 business days.

Common questions

How do I manage my child's play time?

Open the parent area → Play-time controls to set a daily limit and the hours play is allowed.

How does JOL Plus billing work?

JOL Plus is billed through the App Store or Google Play. Manage or cancel it anytime from your store account's subscriptions page.

How do I delete my account or data?

See the account & data deletion page — you can do it in the app or by email.

Is JOL safe for kids?

Yes — no ads, no third-party tracking, and purchases are behind a parental gate. Details in our Privacy Policy.