Account & data deletion

Delete your JOL account and data

You're always in control. Here's how to remove your account and everything tied to it.

Option 1 — in the app (fastest)

Open JOL and go to the parent area.
Open Settings.
Choose Delete account and confirm.

This schedules your account and all data for deletion.

Option 2 — by email

Email support@jol-kids.com from the address on your account with the subject Delete my account. We may ask you to confirm ownership first.

What gets deleted

Your parent account and login
All child profiles and their learning progress, rewards and play-time data
Device/notification tokens and app preferences

What we may keep briefly

Records we're legally required to retain (e.g. billing/transaction records held by the app stores).
Backups are purged on our normal rotation.

Requests are processed and data permanently deleted within 90 days. During that window you can cancel by signing back in. Subscriptions are billed by the App Store / Google Play — cancel those separately in your store account.